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Bad examples and how to improve them

Do’s and Don’ts

The table below displays Do’s and Don’ts of accessibility characterizations.

Bad example Recommendation
‘The place is not accessible in a wheelchair’ ‘There is one step at the entrance, its height is 2 inches’
‘The place has offers for blind people’ Explain the available facilities, e.g. audio description, tactile ground surfaces, or that a restaurant menu is available in Braille text.
‘The sitemap is accessible for blind people’ ‘The sitemap is available in braille’ or ‘The sitemap has high contrast and uses big fonts’
‘The staff is trained in accomodating people with disabilities’ Explain which facilities or services exist in detail.
‘Wheelchair users gave this place ⅗ stars’ Explain the facilities wheelchair users can find at the place. Is there a step at the entrance? A wheelchair-accessible toilet? Do you need a special key to open the door? If this is too complex, you can offer a traffic light system like - but if you do so, the criteria for red/yellow/green must be easy to find in the UI, and the rating must be guided to get consistent data. If you use a traffic light system, use more than colors to differentiate between different levels of accessibility - your color-blind audience will thank you!

Examples of helpful, measurable data points

  • ‘The entrance has an automatic door’
  • ‘The entrance has one step with 4cm height
  • ‘There is a braille sitemap with raised letters and shapes’
  • ‘There are side rails with braille navigation’
  • ‘All floors have tactile paving’
  • ‘All elevators have speech output, but no braille controls’
  • ‘The audition hall has an induction loop’
  • ‘The menu has a photo of each dish’